The right technology should solve a defined problem, fit the operating environment and have clear ownership once it is in place.
Centrally Managed works with a range of technology platforms across asset visibility, service management, endpoint management and security, OT visibility and automation. The requirement comes first, with platforms selected and implemented where they provide the right fit.
Product names are examples of platforms that may be used where appropriate and do not imply certification, exclusivity or a specific partnership status.
Build a reliable view of the technology estate
Asset visibility provides the foundation for lifecycle management, cyber security, compliance, support and investment decisions across IT and OT environments.
Platforms can include:
Technology discovery and asset intelligence used to build and maintain visibility across the estate.
Asset and endpoint capabilities that can support discovery, lifecycle management and technology control where appropriate.
Put structure and ownership around technology services
Service-management platforms provide consistent processes for incidents, requests, changes, services and assets, helping replace fragmented workflows with clearer ownership and measurable performance.
Platforms can include:
Service-management capability supporting structured workflows, service ownership, self-service, automation and reporting.
IT service-management and asset capabilities that can support service operations, workflows and visibility.
Service-management capabilities that can support structured IT operations and workflow management where appropriate.
Manage and protect the devices the organisation depends on
Endpoint-management platforms provide central visibility and control across laptops, desktops, servers and other managed devices, supporting patching, configuration, software deployment, monitoring, automation and security.
Platforms can include:
Endpoint-management capability supporting monitoring, patching, remote management, automation and operational control.
Endpoint-management and security capabilities supporting monitoring, management, automation and protection.
Endpoint and device-management capability that can support configuration, deployment, security and lifecycle management.
Understand what is connected across operational environments
OT visibility helps organisations understand industrial assets, communications and dependencies while supporting cyber risk, segmentation, monitoring and governance without treating operational technology like ordinary corporate IT.
Platforms can include:
OT visibility and security technology that can support industrial asset visibility, network understanding and the connection of OT findings into wider cyber and governance processes.
Automate where it makes operational sense
Automation and AI can help reduce repetitive work, improve service workflows and make better use of existing technology and information.
Use cases can include:
Technology in this area is selected around the use case, existing environment, governance requirements and integration needs.
Problem first. Platform second.
Technology selection considers more than product features.
Depending on the requirement, we look at:
The aim is not to introduce another tool. It is to put useful technology in place with a clear operational purpose.
Technology is only part of the answer.
