What should a managed technology service actually own?
"Managed" should mean an agreed scope, clear responsibilities, useful reporting and continual improvement, not an undefined support queue.
Insights
Insights
Short, practical notes for people responsible for IT and OT change, technology, governance and services.
Problem first. Platform second.
Technology selection should start with the operating requirement, ownership and integration needs, not a preferred product.
OT cyber governance has to reach the site
Central policy only reduces risk when ownership, exceptions and operational constraints are understood where the technology actually runs.
From a cyber finding to a named action
A finding changes the risk only when someone owns the decision and the work that follows.
You can’t govern an IT/OT estate you can’t see
Discovery becomes useful when the information has context, ownership and a purpose beyond creating another asset list.
A project isn’t finished when the technology goes live
Go-live is a milestone. Ownership, operational acceptance and handover determine whether the change actually works afterwards.
What to settle before an IT/OT cutover
A cutover plan is late if ownership, dependencies and the operational fallback are still open.