Services

Technology & Enablement

Select and implement the right technology platforms to improve visibility, control, security and service delivery.

Asset Management & Discovery

Create accurate visibility of technology assets across offices, data centres, cloud environments and operational sites. Effective asset discovery supports cyber security, lifecycle management, software management, compliance, support and investment planning.

Solutions can include platforms such as Lansweeper, Ivanti and other appropriate IT and OT asset-management and discovery technologies.

IT Service Management

Implement structured platforms for managing incidents, requests, problems, changes, services, assets and service performance. This enables organisations to replace fragmented email and spreadsheet processes with defined workflows, clear ownership, service levels, self-service and measurable performance.

Solutions can include HaloITSM, InvGate, Ivanti and other appropriate IT service-management platforms.

Endpoint Management & Security

Provide central management, monitoring and protection of laptops, desktops, servers and other endpoints. Capabilities can include patch management, configuration, software deployment, automation, alerting, remote management and security controls.

Solutions can include NinjaOne, N-able, Ivanti and other appropriate endpoint-management and security platforms.

OT Visibility & Security

Improve visibility and control across operational technology environments. Capabilities can include industrial asset discovery, network visibility, vulnerability information, segmentation, monitoring and connecting OT security information into wider cyber governance and risk-management processes.

Solutions can include Claroty and other appropriate OT visibility and security technologies.

Automation, Workflow & AI

Use automation and AI to reduce repetitive work and improve technology and business processes. Opportunities can include automated onboarding and offboarding, approval processes, service-request fulfilment, ticket classification and routing, knowledge management, reporting, self-service and AI-assisted support.

Technology is selected around the requirement. Product names are examples of platforms that may be used where appropriate and do not imply certification, exclusivity or a specific partnership status.

When this service fits

Technology & Enablement is useful when:

you don't have reliable visibility of the technology estate
asset information is fragmented across spreadsheets, tools, sites or suppliers
incidents, requests and changes don't follow a consistent service-management process
service ownership and performance are difficult to measure
endpoint management or security controls differ across locations or business units
OT assets and network dependencies are not sufficiently visible to support security and governance
an existing platform has been purchased but isn't embedded into the operating model
manual workflows are consuming time that could reasonably be automated
existing tools overlap, are underused or no longer fit the requirement
you need to select technology based on the requirement rather than start with a preferred product

What you can expect

Technology chosen around the requirement and implemented with a clear operating purpose.

Depending on the requirement, an engagement can provide:

Defined technology and operational requirements
Assessment of existing platforms and capabilities
Product evaluation and practical solution options
Solution design and implementation planning
Platform configuration and deployment coordination
Integration with existing systems, processes and data where required
Defined ownership, administration and support responsibilities
Governance, access and security requirements
Documentation and operational handover
Adoption, workflow and process improvements
Reporting and measures to show whether the technology is delivering the intended outcome
A route into ongoing platform administration or managed operation where required

Better visibility. Stronger control. Technology that earns its place.

Discuss your challenge