Services
Keep your technology capabilities secure, effective and continuously improving.
We provide ongoing administration, governance, monitoring and improvement around agreed technology capabilities and services.
Provide ongoing administration and optimisation of asset-management and discovery capabilities across IT and, where appropriate, OT environments. We maintain discovery coverage, integrations, data quality, reporting and asset information so organisations retain an accurate view of their technology estate.
Provide ongoing administration and improvement of service-management platforms and processes. This can include service catalogues, workflows, SLAs, user access, integrations, reporting, self-service, automation and the ongoing maintenance, configuration and optimisation of the underlying platform.
Provide ongoing administration, monitoring and improvement of endpoint-management and security capabilities. Services can include patch management, configuration, policies, alert handling, automation, reporting and platform optimisation, based on the agreed service scope.
Provide ongoing oversight of OT assets, visibility, risks, exceptions and governance across operational sites. This can include maintaining asset visibility, reviewing exceptions and findings, supporting reporting and tracking agreed governance actions. The service helps connect operational environments with central technology and cyber-management processes while recognising the operational requirements and constraints of OT.
Maintain and improve approved automation, workflows and AI-enabled processes. We monitor effectiveness, manage changes, maintain appropriate controls and identify further opportunities to reduce manual effort and improve services.
Provide an ongoing governance and compliance capability covering policies, risk registers, controls, improvement actions, compliance evidence, management reporting and regulatory readiness. The service maintains the governance cycle after an initial assessment or remediation programme, helping ensure that ownership, evidence and improvement actions remain current.
Monitor service performance, recurring issues, risks and trends across the managed environment. Regular service reviews turn this information into prioritised improvements with clear ownership and measurable actions.
Managed Services is useful when:
A defined service with clear ownership, useful reporting and continual improvement.
Depending on the managed capability, the service can include:
Each managed service is defined around an agreed scope, responsibilities and operating model. The exact service, reporting, response arrangements and support boundaries are confirmed as part of the engagement.
